Supporting leadership to transition to SaaS structure and create organizational effectiveness.
Transformation with Structure
"Mapping our business against tools like a maturity model and a customer journey model helped us see the gaps we had in our service model and transform closer to an industry standard." - Operations Manager, Amdocs
Disconnected departments were acting alone and there was no combined strategy for improving the customer's experience.
The use of models, customer journeys and one on one coaching to transform the organization.
Alignment around strategy and a focus in each department around a larger vision.
No items found.
